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Customer Service


Service is the most important aspect of our IT solutions.
You are not purchasing equipment, software programs, or tools; you are purchasing what the equipment, tools, or programs can do for your business. You are purchasing solutions to problems.

One of our Operating Principles is to delight our customers. We can do that only through direct, frequent dialog with you. Our project management model has three crucial customer components:

    • We set concrete expectations and schedules and then communicate those clearly to you.
    • We work closely with you to meet those expectations and schedules.
    • We conduct phone and mail customer satisfaction surveys after every project to assess your perception of our success in meeting your needs.
We appreciate your taking the time to help us provide the service you want and deserve. We encourage you to contact ExR to discuss our products, staff, schedules, or service.

Our goal at ExR is no surprises. Our goal at ExR is 100% customer satisfaction, each and every time. Period.

If you have a current Service Agreement with ExR
You may request service online right now by clicking ->Request Info (Clients) at the bottom of any page. You may also view real-time information about your company, contacts at your company, and selected details on major computer support that we have provided you.

If you do not have a current Service Agreement with ExR
Read our illustrated Help Desk overview. Try to imagine what everyday support like that would mean to your company. Then ask us about our various plans and rates. Let us show you how easy it is to take advantage of our online service request and make your IT headaches disappear.

    I have to tell you that Don is doing a wonderful job! What a big help he has been in just one day! I have to tell you that I was impressed when he came in, set up his laptop and immediately opened all softwares necessary to help me as an admin--he knows what he's doing and has even been able to help me solve some issues that I've needed to take care of. Thanks again. Lisa Brady, MIS Director, Mauldin & Jenkins, Atlanta, Albany, & Macon, GA